BladeNET offers a comprehensive
suite of support services for our solutions. These include,
training, user guides, email and telephone support, and a full
backup and disaster
that our partners may require on a fee for service basis.
Training is provided
for all BladeNET solutions. When possible, BladeNET will
on-site training sessions for our partners.
When on-site training is not possible, BladeNET will
provide comprehensive email and telephone training supported
by our User Guides.
|User Guides are available for our
free Online Scheduling and Standings solution. To download
our user guides, click the following links:
User Guide V8
User Guide V7
|Email and Telephone Support
BladeNET will provide email and
telephone support during our regular business hours: 8
am to 6 pm Monday to Saturday.
If you are requesting support for a specific issue,
please describe the event, what you were doing when it
occurred, and any other relevant details.
Contact BladeNET support at:
|BladeNET backs up all data on its
system daily. All backup data is securely stored at a separate
location to ensure the integrity of your information.
|In the event that your league/association
suffers a loss of data, BladeNET will supply you with all
data regarding your league/association that we maintain
to assist you in your recovery.
|BladeNET has a comprehensive Disaster
Recovery Plan. Our plan features:
- Sufficient additional hardware
to replace current infrastructure
- Alternative ISP available for immediate switchover
- Daily data backups
- Capability to deliver schedules and results by alternative
methods to partners
|Additional Support Services
|BladeNET is offering additional
support services at the request of our partners.
- Prepare schedules for import into
$30.00 per hour
Note: BladeNET encourages our partners to use the
Schedule Import Tool that we have provided. Imports
using the Schedule
Import Tool will be undertaken without
any cost to our partners.
- Create League/Association web page
$50.00 per hour