 |
BladeNET offers a comprehensive
suite of support services for our solutions. These include,
training, user guides, email and telephone support, and a full
backup and disaster
recovery capability.
We
also provide
additional
support
that our partners may require on a fee for service basis. |
| Training |
Training is provided
for all BladeNET solutions. When possible, BladeNET will
provide
on-site training sessions for our partners.
When on-site training is not possible, BladeNET will
provide comprehensive email and telephone training supported
by our User Guides. |
| User Guides |
| User Guides are available for our
free Online Scheduling and Standings solution. To download
our user guides, click the following links: |
| Schedules
User Guide V8 |
| Scores
User Guide V7 |
| |
|
| Email and Telephone Support |
BladeNET will provide email and
telephone support during our regular business hours: 8
am to 6 pm Monday to Saturday.
If you are requesting support for a specific issue,
please describe the event, what you were doing when it
occurred, and any other relevant details.
Contact BladeNET support at:
Phone 416-977-0047
Email Support |
| System Backup |
| BladeNET backs up all data on its
system daily. All backup data is securely stored at a separate
location to ensure the integrity of your information. |
| Data Restoration |
| In the event that your league/association
suffers a loss of data, BladeNET will supply you with all
data regarding your league/association that we maintain
to assist you in your recovery. |
|
| Disaster Recovery |
| BladeNET has a comprehensive Disaster
Recovery Plan. Our plan features: |
- Sufficient additional hardware
to replace current infrastructure
- Alternative ISP available for immediate switchover
- Daily data backups
- Capability to deliver schedules and results by alternative
methods to partners
|
| Additional Support Services |
| BladeNET is offering additional
support services at the request of our partners. |
- Prepare schedules for import into
BladeNET
$30.00 per hour
Note: BladeNET encourages our partners to use the
Schedule Import Tool that we have provided. Imports
using the Schedule
Import Tool will be undertaken without
any cost to our partners.
- Create League/Association web page
$50.00 per hour
|
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